All shipping and customs fees shall be borne by the customer. Parcels sent by freight collect will be refused.
If no problem can be found after inspection or if the received product is not a YA-MAN product, we will deduct the return shipping fee and the bank fee, reimburse the remaining balance of the repair fee which you have paid, and return the product to you.
Please send the product to the address sent to you in an email after we have confirmed the receipt of your payment. Do not send the product to any other destination.
When sending the product, please be sure that you include the purchase receipt, warranty card, and the whole product set including all accessories, such as AC adapter, user manual, etc.
We only accept EMS shipments. Products sent by other means shall not be received and we are not liable for any problems or loss of product this may result in.
We are not liable for any problems or loss caused as a result of a customer not fully following the instructions and notices on this website and in our emails.